Proactive communication means that your team members communicate new ideas, information, or news in anticipation of each other's future needs. You should have a culture that encourages frequent collaboration between team members. Here are three specific reasons it’s important to have proactive communication within your team:
Gives insights into the work: Proactive communication helps everyone stay on task and helps you make sure that the work being done is in line with what the company wants to accomplish.
Improves organizational productivity: By always making sure team members are on the same page, they will be properly prepared to answer customer questions before they are asked. This allows your team to perform at maximum efficiency.
Prevents future issues: Always having open communication ensures that there are no surprises. The team will always be aware of any kind of activity going on within the company, and you will have a better understanding of needs and pain points before they turn into issues.
There are many different ways to engage in proactive communication amongst your team. It is important to foster an environment that stresses the importance of proactive communication to develop trust among team members and help your company run at its highest level of productivity. Understanding why this is so important can help you come up with the right plan specifically for your organization.